Privacy Policy

Lamma Khalij (لمة الخليج), operated by Ayoub Arhori. Last updated: 8 November 2026. This policy applies to customers who order from us in the United Arab Emirates and Kuwait.

1. What we collect

• Order details: your name, phone number(s), delivery address, the product and quantity you ordered.
• The WhatsApp messages you exchange with us about your order.
• Delivery status received from our delivery partners (for example delivered, returned or rescheduled).

We do not collect card or bank details. Payment is made in cash on delivery.

2. Why we use it

• To confirm your order and address and to arrange delivery.
• To send you updates about your order and answer your questions.
• To prevent fraudulent or duplicate orders.

3. WhatsApp

We message only customers who placed an order, and only about that order. You can stop these messages at any time by replying STOP or «توقف». We never ask for passwords, card numbers or bank details on WhatsApp.

4. Who we share it with

Only with the local delivery company that delivers your order, and with the technical providers we need to run our service (website hosting and the WhatsApp Business Platform). We never sell your data.

5. How long we keep it

We keep order data for as long as needed for delivery, returns and our legal obligations, then we delete or anonymise it.

6. Security

Customer data is stored encrypted and is accessed only by the team handling orders.

7. Your rights

You can ask to access, correct or delete your data, or to stop messages, by contacting us:

• WhatsApp: +966 57 172 7777
• Email: [email protected]